WhatsApp Launches 'Silence Unknown Callers' Feature for iOS and Android


June 30, 2023, 10:00 GMT

Tech News Team

WhatsApp Launches 'Silence Unknown Callers' Feature for iOS and Android

In a bid to enhance user experience and curb spam calls, WhatsApp has introduced a new feature called "Silence Unknown Callers" for its iOS and Android applications. The Meta-owned app will enable users to simply toggle a setting that will silence calls from spam and nuisance callers. The new feature is intended to stop calls from unknown numbers from upsetting the user because these calls typically come from numbers that are not on the user's contact list. When any other WhatsApp user, including those not in their contact list, calls them using the app, those who have not enabled this setting will hear their phone ring.

The Need for a Solution

Unwanted phone calls have become a nuisance for smartphone users worldwide. People often find themselves bombarded with spam calls, telemarketing pitches, and fraudulent schemes. These calls interrupt daily activities and pose a security risk to unsuspecting individuals. Recognizing this issue, WhatsApp has taken a step forward to address the problem.

Introducing 'Silence Unknown Callers'

The new 'Silence Unknown Callers' feature allows WhatsApp users to filter out calls from unknown numbers automatically. When enabled, the feature will silence incoming calls from numbers that are not saved in the user's contact list. Instead of receiving a traditional ringing tone, the call will be redirected to the voicemail or displayed as a missed call notification.

How It Works

WhatsApp's 'Silence Unknown Callers' feature utilizes a simple and effective mechanism to determine which calls to silence. By cross-referencing the incoming caller's number with the contacts saved on the user's device, the app can identify whether the call is from an unknown number. This intelligent filtering system helps users avoid interruptions from unwanted or unsolicited calls.

Enabling the Feature

To enable the 'Silence Unknown Callers' feature, WhatsApp users need to update their application to the latest version available on the App Store or Google Play Store. Once updated, users can navigate to the app's settings and locate the 'Privacy' menu. Under 'Privacy,' they will find the 'Call' section, where they can enable the feature with a single toggle switch. From that point on, unknown calls will be silenced automatically.

Customization and Exceptions

While the 'Silence Unknown Callers' feature is designed to minimize disruptions, WhatsApp understands that there may be important calls from unknown numbers that users want to receive. To address this concern, the feature provides options for customization. Users can choose to allow calls from specific categories, such as recent calls or calls from numbers that have been contacted via WhatsApp. This flexibility ensures that important calls are not missed.

Impact on User Experience

The introduction of the 'Silence Unknown Callers' feature is expected to significantly improve the user experience on WhatsApp. By reducing the number of unwanted calls, users can enjoy uninterrupted conversations and avoid potential scams or spam messages. This feature aligns with WhatsApp's commitment to prioritizing user privacy and security while providing a seamless communication platform.

Looking Ahead

WhatsApp's rollout of the 'Silence Unknown Callers' feature on iOS and Android reflects the company's dedication to continually improving its application and meeting the evolving needs of its users. This move sets a positive precedent for other messaging and communication platforms to follow suit and implement similar features to combat the rising issue of unwanted phone calls.

The introduction of the 'Silence Unknown Callers' feature on WhatsApp brings relief to smartphone users plagued by spam calls. By silencing calls from unknown numbers, users can experience a more peaceful and secure communication environment. This latest feature exemplifies WhatsApp's commitment to enhancing user experience and fostering a safer digital ecosystem.